We will strive to send your order as soon as possible which normally will be within 1- 5 workdays. In connection with holiday seasons it is expected to be longer delivery time.
The shipping fee within Denmark is € 10. Free shipping on purchases above € 200.
The shipping fee within EU is € 26. Free purchases for purchases above € 250.
The shipping fee outside the EU is € 37.
All shipments are delivered by Post Danmark.
Estimated delivery times from dispatch of the merchandise:
Denmark, next weekday. Europe, 2-6 weekdays, rest of the world, 4-11 weekdays.
Right of cancellation:
You have 14 days to cancel your purchase.
If you wish to cancel your purchase, the products, and a copy of the order confirmation, is to be sent to: Claydies, Birkedommervej 29, 1., DK-2400 Copenhagen NV.
You can also make use of your right of cancellation by refusing to receive the package.
You are welcome to return your purchase. You have to return it within 14 days from the date of receipt. The return must be in original packaging. As soon as we have received the returned items, and they have undergone a quality control check, we will credit your account/credit card. You are responsible for the return expenses unless the return is due to breakage during shipping.
If you are returning your purchase because of a transport damage, you have to make the return within two days from the date of receipt.
Right of complaint:
As a consumer you have a two-year right of complaint according to Danish law. The right of complaint does not cover wear, discolouration, cracks and chips, which were not present when receiving the product. Please inspect the mercandise when receiving it. Regarding transport damages we ask for photo documentation.
We accept the following credit cards: Dankort, VISA/Dankort, EURO/MASTERCARD. The amount will not be drawn from your card before the merchandise is dispatched.
Tax/VAT and Customs:
All prices are indicated in EUR or DKK (the Danish currency) and a 25% sales tax/VAT is included unless the package is being sent outside the EU.
If your order is placed outside the EU you may have to pay tax and duties in the country of destination. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges. Claydies is not responsible for any fees charged by customs in the country of the consignee.
We follow the guidelines prescribed by Danish law. All disputes will be settled in respect to Danish legislation, and all disputes will have to be treated in the Copenhagen District Court or in the Eastern High Court.
In order to be able to execute your order, it is necessary for us to have the following information: Name, address and email-address. We keep this information for 5 years, whereupon it will be deleted.
Your information will not be passed on to others, and we will not make use of them to send out newsletters, marketing material or the like.
We, Claydies, have designed and made all the products and works sold in this shop, and all rights belong to us.
Legal name: Claydies I/S
CVR number: DK25678109
Address: Birkedommervej 29, 1., DK-2400 Copenhagen NV, Denmark.
If you have any questions please mail to [email protected], and we will get back to you asap.